What happens after you place an order, when we dispatch it, how we handle stock availability and which account to use for payments in CZK or EUR. A practical service overview for dental practices and laboratories.
Updated 8 September 2026 · the final terms for a specific order are confirmed by the order / invoice.For standard shipments, we keep shipping charges separate from component prices. This lets the laboratory see the actual cost of the goods and delivery separately.
An out-of-stock reference, waiting for payment where prepayment applies, an unclear implant platform or a request to add items to the order. If something prevents immediate dispatch, it is best to verify the order status first.
We supply Slovak dental practices and laboratories directly from our Czech warehouse. For B2B customers with a valid VAT ID, VAT is assessed according to the rules for cross-border supplies and the specific invoice.
For a Slovak B2B customer, the invoice may be issued without Czech VAT once the VAT ID has been verified. The decisive factor is always the tax treatment of the specific transaction, not the indicative amount shown on this page.
For payments in euros, an account with Fio banka is available. Please use the order number as the payment reference. Use the amount and currency shown on the confirmed order or invoice.
Bank transfer is the main B2B payment route. Cash on delivery or other methods are used only when they are actually offered for the specific order or agreed individually.
| Currency / market | Account | Bank | Payment reference | Important |
|---|---|---|---|---|
| CZK · Czech Republic | 107-1589960227 / 0100 | Komerční banka | order number | For prepayment, we dispatch once the credited payment has been identified. |
| EUR · SR | 2800425487 / 8330 | Fio banka | order number | Always use the amount and currency shown on the confirmed order / invoice. |
In implant prosthodontics, a specific REF and timing can matter. We therefore separate normal warehouse dispatch from cases that require manufacturer confirmation or individual logistics.
We will check availability with IPD and advise you of the expected next step. Do not assume that an out-of-stock item will be dispatched automatically under the standard cut-off.
Contact us before ordering or immediately afterwards. We will check stock, compatibility and a realistic logistics option.
Where possible for a specific order, direct shipment from the manufacturer to the customer can be arranged individually. Prior confirmation is always required.
For in-stock goods, this is our operating target. Dispatch may be delayed by an out-of-stock item, pending payment, an unclear reference or another individual request.
For a cross-border B2B supply, a different VAT treatment may apply once the VAT ID has been verified. The confirmed order and invoice for the specific customer are decisive.
Use only the payment method actually offered for the specific order or agreed with us individually. Bank transfer remains the standard B2B route.
Call or WhatsApp +420 604 483 343 and provide the REF, system/platform and required date. We will first verify whether the deadline is realistic.
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